Privacy Policy

At Soča Pulse Adventure Center, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why and how we process it, how long we keep it, with whom it may be shared, and what rights you have regarding your personal data.

1. Data controller

The controller responsible for the processing of personal data through this website is:

Soča Pulse d.o.o.
Stresova ulica 2b
5222 Kobarid
Slovenia

Email: info@soca-pulse.com
Phone: +386 40 603 305

Our customer-facing adventure center is located at Gregorčičeva ulica 9, 5222 Kobarid, Slovenia.

2. Personal data we collect

We may collect personal data when you submit a booking request, contact us, use our website, or communicate with us by email, telephone or other communication channels.

Depending on your interaction with us, the personal data we process may include:

name and surname;
email address;
telephone number;
selected activity;
preferred activity date;
number of participants;
information voluntarily provided in your message or booking request;
technical information such as IP address, browser and device information, approximate location, date and time of access, referring pages and information about the use of our website;
information relating to your cookie and privacy preferences.

3. Purposes and legal bases for processing

We process personal data only where there is an appropriate legal basis. Depending on the circumstances, we process personal data for the following purposes:

responding to enquiries and communicating with you before a booking;
processing booking requests and providing rafting, canyoning and related services;
organising activities and providing important information to participants;
complying with accounting, tax and other legal obligations;
maintaining the security, functionality and reliability of our website and information systems;
measuring and analysing the use and performance of our website, where you have provided the required consent;
measuring the effectiveness of advertising campaigns and supporting advertising and remarketing activities, where you have provided the required consent.

The applicable legal basis may include taking steps at your request before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting our business and website, or your consent where consent is required.

4. Booking and contact forms

When you submit a booking or contact form, the information you provide is used to respond to your enquiry, process your booking request and, where applicable, organise the requested activity.

Please provide only information relevant to your enquiry or booking. If you provide personal information about other participants, please ensure that you are authorised to provide that information to us.

5. Website analytics

We use Google Analytics to understand how visitors use our website and to help us improve its content, performance and usability.

Depending on your consent choices and our configuration, analytics technologies may process information about your device, browser, interaction with the website, pages visited, approximate location and other usage information.

Analytics technologies that require consent are used only in accordance with the consent preferences you select through our cookie settings.

6. Advertising and conversion measurement

We use Google Ads and related Google advertising technologies to measure the effectiveness of our advertising campaigns and understand whether visitors perform relevant actions after interacting with an advertisement.

Where you provide the required consent, these technologies may also be used for advertising-related purposes such as audience measurement, remarketing and personalised advertising.

You can refuse or withdraw consent for advertising technologies through our cookie settings.

7. Cookies and consent preferences

Our website uses cookies and similar technologies. Some are necessary for the operation of the website, while analytics and advertising technologies are used in accordance with your consent preferences.

You can accept or reject non-essential technologies and change your preferences at any time through our cookie settings.

More information is available in our Cookie Policy.

8. How long we keep personal data

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional period required by applicable law.

Enquiries that do not result in a booking are retained only for as long as reasonably necessary to handle the communication. Information relating to bookings and business transactions may be retained for longer where necessary to comply with contractual, accounting, tax or other legal obligations.

Data collected through analytics and advertising technologies is retained according to our configured retention settings and the applicable service provider's rules. Consent preferences may be retained so that the website can remember your choices.

9. Sharing of personal data

We do not sell your personal data.

Personal data may be processed by trusted service providers where necessary for website hosting, email, IT services, analytics, advertising, accounting or the organisation and delivery of our services.

Depending on the services used and your consent preferences, these providers may include Google and other providers necessary for the operation of the website and our business.

Personal data may also be disclosed where required by applicable law or by a competent public authority.

10. Third-party services

Our website may use or provide access to third-party services including Google Analytics, Google Ads, Google Maps, Instagram, Facebook and WhatsApp.

When you interact with a third-party service, that provider may process information in accordance with its own privacy policy and applicable data protection rules.

11. International data transfers

Some service providers may process personal data outside the European Economic Area. Where personal data is transferred internationally, such transfers must be carried out using an applicable legal mechanism and appropriate safeguards required by data protection law.

12. Your rights

Subject to the conditions provided by applicable data protection law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at info@soca-pulse.com .

13. Right to lodge a complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

In Slovenia, the competent supervisory authority is the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec Republike Slovenije).

14. Data security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, technologies or legal requirements change. The current version will always be published on this page.

Last updated: 2 September 2026